At Excel Water, our mission is to live up to the name and deliver the highest level of products and services across each of our market sectors. We are passionate about purifying water and providing solutions for our customers; our knowledgeable engineers love the challenge of treating all types of water for our customers.
We are a growing (initially family-run) business; our team extends to our larger family, so we do everything to help and support each other. We recruit new team members on attitude and those who have a “can-do” mindset.
85% of our customers have been with us since the company started in 1993, which is testament to the level of trust and reliability we have built with our customers.
Our customers are our business and we are driven by the desire to help them succeed in their mission. Only by doing this can we successfully build our business. We are in it for the long term; maintaining relationships with our customers and key suppliers is our number one priority. We aim to continue to build a sustainable business to support our customers and team for the future.
The company was founded by Brian Field who was an electrical mechanical engineer and had previously worked in water treatment.
Brian's wife Wendy and son Darren officially join the business. New plants are being designed and the customer base is growing.
Our current MD Emma Armitage joined the family business and the business moved to Thorpe Arch and we launched our first website.
We have diversified the business slightly and can now do boiler testing and treatment, we have moved again to Ledston Luck industrial estate.
Emma and Darren become joint owners after Brian and Wendy retire and the control of business moves into the 2nd generation. Emma completes the Goldman Sachs 10KSB course.
We rapidly expand and double the business in one year, we are building our own RO's, demin plants and bespoke filtration. We purchased our new premises in Allerton Bywater. Emma takes on the role of MD.
The management buy out goes ahead and our MD Emma is now the sole owner of Excel Water, the new growth and sustainability plan is put in place.
We have survived Brexit, Covid and the last few years of uncertainty, We are ready for the next few exciting years to come. This year we celebrate 30 years of trading!
Our service levels are second to none; we book pre-planned service visits with our customers and wherever possible, send the same engineer who is familiar with your site and your equipment. Ensuring your equipment is regularly maintained is key to ensuring smooth running, reducing any downtime and breakdowns.
We have dedicated account managers for each customer who know your site and equipment. We have regular account reviews with our customers so we can ensure that we are meeting your requirements and identifying any opportunities for improvement.
We know that regular servicing and preventive maintenance of water treatment plant and equipment can avoid breakdowns.
Every customer is important to us, so we prioritise response times depending on need. If you have a critical process or our system is the only water you have available, we will get to you first.